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New Sriyani Dress Point – (Retail Textile Chain)

New Sriyani faced issues with their POS terminals being unreliable with frequent breakdowns etc. disrupting its retail operations. The lack of proper service staff to attend to these issues further impacted the business. Retail IT provided a robust POS terminal solution with guaranteed response times and SLAs.
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New Sriyani Dress Point – (Retail Textile Chain)

Client Overview

New Sriyani Dress Point is a leading textile and homeware retailer with seven outlets across central Sri Lanka, including Kegalle, Kandy, Matale, and Ratnapura.

The Problem

In 2005, New Sriyani Dress Point faced significant operational challenges due to:

  • Unreliable POS Terminals: Frequent breakdowns disrupted retail operations.
  • Lack of Customer Support: Existing service providers failed to deliver timely repairs or replacements.
  • High Transaction Volume Stress: The hardware was ill-equipped to handle the demands of a high-volume retail environment.

The client required durable POS systems capable of handling continuous daily use and dependable technical support to minimize downtime.

The Solution

Retail IT implemented a tailored solution with the Posiflex POS Terminal, a globally recognized brand known for reliability and durability.

Hardware Features Provided:

  • Durable Touch Terminals: Designed for high-transaction environments, offering over five years of reliable service.
  • Complete POS Systems: Includes printers, cash drawers, and customer displays for comprehensive operations.
  • Robust Performance: Engineered to withstand the demands of retail, ensuring consistent performance.

Additionally, Retail IT introduced an Annual Hardware Maintenance and Replacement Agreement, which offered:

  • Quick Response Times: On-call technical support for prompt issue resolution.
  • Temporary Replacements: Replacement terminals provided during repairs to maintain business continuity.

Results & Achievements

  • Long-Term Hardware Adoption: Since 2005, New Sriyani Dress Point has purchased over 110 Posiflex POS terminals.
  • Operational Efficiency: Durable hardware significantly reduced downtime and ensured uninterrupted sales operations.
  • Enhanced Client Satisfaction: Dependable technical support gave the client peace of mind, fostering trust and long-term collaboration.

Key Takeaway

The partnership with Retail IT highlights how investing in high-quality hardware and proactive support can transform retail operations, ensuring durability, reliability, and customer satisfaction.

What Are You Looking For?

Whether it’s customized retail POS and Retail Solutions or POS Devices and Accessories, you can reply on Retail IT for the peace of mind that it brings to your business.

Hardware & Devices

What sort of POS devices do you sell?
We have both windows based and Android based POS devices which you can choose from. From each of the 2, we work with world renowned brands such as Posiflex, Zonrich and SAM4S POS Devices as well as our own brand ReTech. Each of the devices comes with custom processors be it i3, i5 etc and custom memory as well.
Do you have the accessories that come with the POS like printers, scanners etc?
Yes! We have a range of thermal printers, bar code scanners, cash drawers and secondary displays including a multitude of customer display types.
Do you sell the thermal paper rolls too?
Yes we do and we have some of the best pricing for you as well. If your business has a regular requirement of paper rolls, we can give you a special rate for a contracted order. Speak to your agent or call our hotline for details.
How about warranty and support?
All machines comes with a minimum of 1 year fully comprehensive warranty while we offer a 3 year warranty for brands like Posiflex. We also provide 365 day hardware support which includes maintaining and servicing the hardware, repairing the systems, should it break and even providing 1 to 1 replacements where necessary. Call our hotline for further information.

Software

What types of POS software do you have?
We have ready made stand alone or networked solutions for your POS needs. We cater to software which run on both windows as well as Android devices.

For Windows, we provide both the front end (cashier) software (SMART POS), as well as the back end (ERP) software. (SMART ERP). You can buy this HERE. Should you wish, we can customise the software for you too. Please call our hotline for further information.

We also provide the Android based POS software for both the front end (Cashier) or Backend (ERP) via our brand EASY POS. You can buy that HERE
Can you give me a customized software solution if needed?
Yes we could! In fact, many larger companies need the system to be customized to cater to their processors and needs. Speak to your agent or call our hotline for details.
What other types of software do you sell?
We have many retail and business specific software services available. From POS & ERP software solutions (SMART POS, SMART ERP & EASYPOS) to Accounting software (SMART Accounts), HR & Payroll software (SMART HR) and mass SMS/Email Transmission software solutions (SENDER) available for your business. Speak to your agent or call our hotline for details.
DoWhat software support do your provide?es Sekure require a landline for home security?
All software sold comes with 1 year support including online training and implementation support. The software support team is available 365 days for your businesses support needs.
Our team can also provide custom integration and development to your requirement for highly complex requirements. Contact Us Now!

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