Thank you for shopping with Retail It (Pvt) Ltd. We value your satisfaction and strive to provide you with the best experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

Returns are accepted for all hardware devices provided they are in original, undamaged condition with no signs of wear or scratches.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. All returns are subject to inspection and approval by our staff.

To complete your return, we require a receipt or proof of purchase.

2. Return Period

Returns must be initiated within 7 days from the date of purchase, supported by an email to marketing@retailit.lk.

3. Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods

4. Refunds

A refund is applicable only if the hardware device is non-operational, faulty, or does not match the product description. Refunds do not apply to non-hardware purchases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and to inform you of the approval or rejection of your refund.

If your return is approved, we will initiate a refund to your original method of payment (e.g., the credit/debit card used at checkout). Please note that the refund amount will exclude any shipping or transport charges incurred during the initial purchase.

5. Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately at marketing@retailit.lk. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

6. Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product, or for a different model where applicable, please contact our customer support team at marketing@retailit.lk within 7 days of receiving your order. We will provide you with further instructions on how to proceed, and you may send your item to:

Retail It (Pvt) Ltd
Sumathi Court
491 Galle Road
Colombo 3, Sri Lanka

7. Change of Mind

If you change your mind, you may exchange the returned item for store credit, redeemable toward any available product, provided the item meets the return eligibility conditions above.

8. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

9. Return Shipping

You will be responsible for paying your own shipping/transport costs for returning your item, unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will cover or reimburse the return shipping cost.

Transport costs are non-refundable. If you receive a refund, the cost of transport (where applicable) will be deducted from your refund. Depending on your location, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

10. Processing Time

Refunds and exchanges will be processed within 7 business days after we receive and inspect your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Late or missing refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at marketing@retailit.lk.

11. Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please contact our customer support team.

Retail It (Pvt) Ltd
Sumathi Court, 491 Galle Road, Colombo 3, Sri Lanka
Email: marketing@retailit.lk