Client Overview & The Problem
Client Overview
Raffles Restaurant & Coffee Shop operates as a food manufacturer with multiple outlets, relying on a centralized kitchen to serve the entire network.
The Problem
- Manual order management led to errors, inefficiencies, and high food wastage.
- Lack of integration between outlets and the central kitchen created communication gaps.
- Staff fraud and loopholes went unchecked due to limited oversight.
- Absence of a centralized system made inventory and order tracking tedious.
- Difficulty in adjusting pricing dynamically and managing wastage at outlets.
The Solution
Backend Integration
- Centralized Order Management System:
- Integrated multi-location order taking to consolidate evening orders.
- Generated a Bill of Materials (BOM) for efficient raw material procurement.
- Efficient Purchasing & Waste Reduction:
- Enabled centralized purchasing for raw materials, reducing overstock and wastage.
- Implemented waste tracking and reduction tools.
- Streamlined Distribution:
- Automated documentation like GRNs and delivery notes for inter-outlet transfers.
- Tracked distributed goods with real-time updates.
Frontend POS System
- Outlet-Specific Features:
- Comprehensive POS solution to manage cashier operations.
- Allowed outlet-wise order placement and dynamic price management.
- Sales & Fraud Management:
- Included cashier management modules with secure login.
- Reduced fraudulent transactions using user activity logs.
- Customer Management & Insights:
- Real-time analytics for outlet-specific sales performance.
Implementation and Training
The RIT team provided end-to-end support, including:
- Customizing the ERP solution to align with Raffles’ operational structure.
- Training backend staff on inventory management and order consolidation.
- Educating frontline teams on POS usage and fraud reduction strategies.
- Delivering a scalable system with 365-day software support.
The Outcome
- Waste Reduction: BOM-based purchasing lowered overstock, cutting food wastage significantly.
- Improved Efficiency: Centralized kitchen operations reduced order processing time.
- Fraud Minimization: Enhanced system security curtailed revenue leakages.
- Sales Insights: Real-time POS reporting boosted decision-making for outlet-specific strategies.
RIT's tailored software solution empowered Raffles to enhance efficiency, reduce waste, and scale operations with confidence.