Welcome to Retail IT (Pvt) Ltd. These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

1. Use of the Website

a. You must be at least 18 years old to use our website or make purchases.

b. You are responsible for maintaining the confidentiality of your account information, including your username and password.

c. You agree to provide accurate and current information during the registration and checkout process.

d. You may not use our website for any unlawful or unauthorized purposes.

2. Product Information and Pricing

a. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.

b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

c. All prices displayed on our website are in Sri Lankan Rupees (LKR) unless otherwise stated.

3. Orders and Payments

a. By placing an order on our website, you are making an offer to purchase the selected products.

b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.

d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

4. Shipping and Delivery

a. We will make reasonable efforts to ensure timely shipping and delivery of your orders.

b. Shipping and delivery times provided are estimates and may vary based on your location and other factors.

5. Returns and Refunds

a. Our Refund & Return Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.

6. Privacy

a. Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please refer to the Privacy Policy provided on our website.

7. Intellectual Property

a. All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Retail IT (Pvt) Ltd or its licensors.

b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

8. Limitation of Liability

a. In no event shall Retail IT (Pvt) Ltd, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.

b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website, except as expressly stated in our Refund & Return Policy.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, and any disputes shall be subject to the jurisdiction of the courts of Sri Lanka.

10. Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our website after changes are posted implies acceptance of the revised terms.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Retail IT (Pvt) Ltd
Sumathi Court, 491 Galle Road, Colombo 3, Sri Lanka
Email: marketing@retailit.lk
Phone: +94 11 2 352 326